Privacy Policy

Maryland Local Businesses

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Maryland Local Businesses (“we,” “us,” or “our”) does NOT share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, and physical address
Payment information when you make a purchase or request a quote
Transactional SMS opt-in consent records and timestamps
Marketing SMS opt-in consent records and timestamps (collected separately)

Non-Personal Information:

IP address, browser type, and device information
Website usage patterns and analytics data
Cookies and similar tracking technologies

Customer Communication Records:

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

How We Use Your Information

We use collected data only for the following purposes:

Providing, operating, and improving our services
Processing transactions and payments
Sending appointment confirmations, appointment reminders, and responses to customer service inquiries via SMS (transactional consent)
Sending special offers, discounts, and promotional updates via SMS, only where you have provided separate marketing consent
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent

SMS Messaging & Compliance

Two Types of SMS Consent

We collect two separate, distinct forms of SMS consent on our opt-in forms:

Transactional Consent: Covers appointment confirmations, reminders, order updates, and customer service communications.

Marketing Consent: Covers special offers, discounts, and promotional messages. This is collected via a separate checkbox and is entirely optional.

Opt-In & Consent:

You will only receive messages for the consent types you have explicitly selected
Both consent types are collected via separate, unchecked-by-default checkboxes on our web forms
We maintain timestamped records of all opt-in actions for both consent types
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
By opting into our SMS services, you represent that you are at least 18 years of age.

Opt-Out Instructions:

You can cancel SMS messages at any time by replying “STOP”
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
Opting out of marketing SMS does not affect your transactional SMS enrollment, and vice versa
All opt-out requests are processed within 24 hours

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Transactional messages are sent in direct response to appointments and service activity
Marketing messages are sent only where separate promotional consent was given
We do not send promotional content to customers who have only provided transactional consent

Help & Support:

Reply “HELP” for assistance or contact us at [email protected]
Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Non-Sharing Statement

The following statement applies verbatim in accordance with A2P 10DLC compliance requirements:

No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. Information sharing to subcontractors in support services, such as customer service,
is permitted. All other use case categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.

Information Sharing & Disclosure

We do not share, transfer, or disclose personal information for commercial gain. We may share information only in the following limited circumstances:

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
All service providers are contractually obligated to maintain confidentiality and data security

Legal Compliance:

If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assets, your data remains protected under the terms of this policy

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding only the aggregators and providers required to deliver your SMS messages.

Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL/TLS encryption for all form submissions and data transmissions. Specific measures include:

SSL/TLS encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection best practices
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt out of marketing emails by clicking “unsubscribe” in any email
Opt out of transactional SMS by replying “STOP”
Opt out of marketing SMS by replying “STOP” — this does not affect transactional messages
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

Children’s Privacy & Age Requirements

Our website and SMS services are intended for adults only. By opting into our SMS services, you represent that you are at least 18 years of age. Our website is not intended for children under the age of 13, and we do not knowingly collect, use, or disclose personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Maryland Local Businesses.

Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a prominent notice on our website.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: